Customer Reviews for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Average Customer Rating:
(17 Reviews) 14
17 reviews
5 stars:
(8)
4 stars:
(0)
3 stars:
(1)
2 stars:
(3)
1 star:
(5)
8 out of 17(47%)customers would recommend this product to a friend.
This area allows consumers like you to express their own opinions and comments. Oral B does not represent or warrant the accuracy of any statements or product claims made here, nor endorses any opinions expressed within this section.
Customer Reviews for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Review 1 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
5
out of
5
Performance
5
out of
5
cool1000
I would recommend this product to a friend: Yes
Date:November 11, 2011
Really Best Product I've ever tried ! A+++++
cool1000
This product is amazing, I been using this product for 2 month, and big changes i saw, that right my teeth plague is remove 80%.. love this product
A++++++++++++++++++++
Review 2 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
1
out of
5
Performance
1
out of
5
Hygienist11
I would recommend this product to a friend: No
Date:September 20, 2011
Didn't work straight from the box
Hygienist11
I got this as a gift and was very excited to plug it in and try it out. I plugged the toothbrush in and left it over night only to be disappointed that it didn't charge AT ALL. My friend also has the same tooth brush and I tried my brush on her stand and it began to charge. From this I can only imagine that it came with a faulty charger. After reading other reviews I am concerned this is not an isolated incident.
Response from Oral-B:By Dee, Consumer Care , September 28, 2011
Oh no! We wouldn't expect the Oral B Toothbrush to not charge at all. We stand behind our products and would like to help. Please give us a call at 1-800-566-7252. Thanks!
Review 3 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
1
out of
5
Performance
1
out of
5
hongbo
I would recommend this product to a friend: No
Date:August 22, 2011
Worset Product and Costom Service I've ever tried
hongbo
I bought this from amazon on July 15th and started to use it around Aug 1st. It worked great at first. After two chareg,however, the battery died completely. I called CS and they offer no help. The only choice is I send this toothbrush to a service cener nearby. And by nearby, P&G means over 300 miles away!
I would not take this trouble for a toothbrush. So after more waiting and more redirecting, P&G offers to ship this item back and replace it.
I spend the entire morning arguing with P&G and were frustructed. I have never spent so much time and engry on a toothbrush!
I would not take this trouble for a toothbrush. So after more waiting and more redirecting, P&G offers to ship this item back and replace it.
I spend the entire morning arguing with P&G and were frustructed. I have never spent so much time and engry on a toothbrush!
Review 4 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
3
out of
5
Performance
1
out of
5
TimSpacer
I would recommend this product to a friend: No
Date:August 15, 2011
LED got moisture tempered & Not WORKING
TimSpacer
ISSUE 1: After 2nd month using this toothbrush,the LED indicator screen started to act weird, sometimes no display, sometimes showing only the indicator for disabled radio signal.
ISSUE 2: The LED went from showing 3 battery bars to no display, and went dead in the middle of my brushing. I left the toothbrush in the charge station and checked on it hours later. it is still unresponsive, nothing on the LED screen on the brush.
ISSUE 2: The LED went from showing 3 battery bars to no display, and went dead in the middle of my brushing. I left the toothbrush in the charge station and checked on it hours later. it is still unresponsive, nothing on the LED screen on the brush.
Until now, I realized it is a designing fault from Oralb because I am also experiencing the same problem.
Response from Oral-B:By Dee, Consumer Care , August 16, 2011
Wow this sounds frustrating and we wouldn't expect the LED indicator to go out on the OralB Electric Toothbrush. We'd like to help and learn more about this...please give us a call at (800) 566-7252 and have the toothbrush handy if you can. Thanks!
Review 5 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
4
out of
5
Performance
5
out of
5
HoneyPie
I would recommend this product to a friend: Yes
Date:June 7, 2011
I love this toothbrush!
HoneyPie
This electric toothbrush is great! My teeth feel super clean everytime I use it - and the timer truly makes me brush the full 2 minutes! Highly recommended!
Review 6 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
5
out of
5
Performance
5
out of
5
P.Diesel
I would recommend this product to a friend: Yes
Date:May 23, 2011
Love my Trimph!
P.Diesel
This is my second Oral B power toothbrush (before this I had the 3000 series) and by far the most superior. I love the power of this toothbrush, and after using it for around 6 months, I can say that my teeth are the whitest they've ever been from brushing. The clock/timer makes a great addition to the bathroom and the stand the toothbrush comes with is small enough to take up minimal space. I love my Triumph and am completely satisfied with my purchase.
I was lucky enough to catch the toothbrush when Oral B had a promotion for 50% off the purchase price as a mail in rebate. I purchased it on amazon and ended up spending about $55 on it after all was said & done. Score!!!
Review 7 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
2
out of
5
Performance
3
out of
5
jdavis
I would recommend this product to a friend: No
Date:March 28, 2011
Bad Design, Poor Customer Service
jdavis
Great brush when it worked. After 1 month of use, noticed moisture in LCD display and rust inside sealed battery compartment. After unacceptable & frustrating support call with OralB, procuct was repaired and returned after 2 weeks. Returned product will now not synchronise with timer, as per manual and no further information can be found on-line. Bad experience - would not recommend.
1 of 1 people found this review helpful.
Response from Oral-B:By Dee, Consumer Care, March 31, 2011
I understand your frustration and would like to help get the OralB Toothbrush working. Please give us a call at (800) 566-7252 and we'll be happy to assist you!
Review 8 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
1
out of
5
Performance
2
out of
5
betaorix
I would recommend this product to a friend: No
Date:March 26, 2011
broke by the 5th month
betaorix
this is my second oral B brush. i loved the 1st one, but it was time to get a new one. it was a wonderful past 4 months using this toothbrush, i was so happy. then by the 5th month, the LED screen started to act weird, sometimes no display, sometimes showing only the indicator for disabled radio signal.
2 days ago, the LED went from showing 3 battery bars to no display, and went dead in the middle of my brushing. I left the toothbrush in the charge station and checked on it hours later. it is still unresponsive, nothing on the LED screen on the brush.
1 of 1 people found this review helpful.
Response from Oral-B:By Dee, Consumer Care, March 28, 2011
Sorry the second Oral B Electric Toothbrush no longer works. We'd like to help and learn more about your experience. Please give us a call at (800) 566-7252.
Review 9 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
5
out of
5
Performance
4
out of
5
Anonymous
I would recommend this product to a friend: Yes
Date:January 19, 2011
Great Toothbrush
Anonymous
I am very pleased with my SmartSeries 5000 electric toothbrush. I have been using it for over two months now with no problem. I bet most people brush their teeth in under 1 minute. The timer is a great feature. Keeps you aware to brush for a full 2 minutes. Brushing modes are nice too.
Review 10 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
2
out of
5
Performance
3
out of
5
Wesley
I would recommend this product to a friend: No
Date:January 17, 2011
Disappointed about its reliability and design
Wesley
Bought two of this product for my kids about 9 months ago. After every brush, you have to wash this tooth brush completely or it will build up toothpaste mark on the surface you put this toothbrush. Now after 9 months usage, one of the toothbrush is starting to control both smart guides - its running time shows up on both smart guides, which prevents the smart guide showing the running time of the other toothbrush.
Response from Oral-B:By Monika, Oral B Team, January 20, 2011
What you're describing is unusual and I'm sorry that it's happening. Please call us with your brushes handy at: 1-(800) 566-7252.
Review 11 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
4
out of
5
Performance
5
out of
5
TracyP
I would recommend this product to a friend: Yes
Date:January 12, 2011
Wow!
TracyP
I got this toothbrush yesterday. Used it twice and all I have to say is it rocks! My teeth really do feel like I have just been at the dentist. Even that space behind my bottom front teeth feels clean. It is such a hard place to get at, but the round head is the perfect size (one of the reasons I didn't go with the other guys... the shape of the brush head).
After reading other reviews and the problems people were having, I am glad to know that customer service is on top of any issues one may have with their products. Here's hoping I don't have any.
ps. I did find your instruction manual a little hard to follow/understand. It wasn't clear on some things. Had to do a bit of trial and error.
Review 12 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
1
out of
5
Performance
1
out of
5
drew
I would recommend this product to a friend: No
Date:January 1, 2011
Not the "Best product I've ever tried!"
drew
Toothbrush worked great for first couple of weeks. Toothbrush now will not vibrate every 30 seconds (vibrates only after 2 or 3 minutes). I have looked through the oral-b site for a user manual to see if this is a setting I may have accidentally changed but no manual provided; if there is one then it is not easily accessed by simply looking through the site links like most other manufacturer's websites do. Called customer support who has very limited hours for such a large company. Will be going back to Sonicare based on the poor performance of this toothbrush.
Response from Oral-B:By Dee, Consumer Care, January 6, 2011
Hate to hear you had trouble with the Oral B Professional Care Toothbrush. I'm not sure why the toothbrush isn't vibrating like it should, but we'd like to learn more about your experience. When you get a chance give us a call at (800) 566-7252 . Thanks!
Review 13 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
1
out of
5
Performance
1
out of
5
castorise
I would recommend this product to a friend: No
Date:November 21, 2010
Broken after merely a month. Cannot be recharged!
castorise
It can no longer be powered up after 1 month of usage.
Response from Oral-B:By Dee, Consumer Care, November 23, 2010
Sorry you're having trouble powering up the OralB Professional Electric Toothbrush. We have strict quality standards and wouldn't expect this. We'd like to help and learn more about your experience. Please give us a call at (800) 566-7252 . Thanks for your review!
Review 14 for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Overall Rating:
Value
5
out of
5
Performance
5
out of
5
MOM1221
I would recommend this product to a friend: Yes
Date:November 16, 2010
ABSOLUTELY WONDERFUL!!!
MOM1221
YOU CAN FEEL THE DIFFERENCE AFTER THE FIRST USE. MY TEETH FEEL AMAZING. ALSO, WITH THE 50% REFUND WHAT A DEAL!
Ratings-Only Reviews for Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush
Based on the average of (3) ratings-only reviews
Product Rating
Would recommend? Yes 2 out of 3
Value
4
out of
5
Performance
4
out of
5